At Pksextoy.com, we prioritize hygiene, safety, and customer satisfaction. Please review our return policy carefully before making a purchase.
- Eligibility for Returns
Due to the intimate nature of our products, returns or exchanges are only accepted under the following conditions:
The product is unused, unopened, and in its original packaging.
The return request is made within 7 days of delivery.
The item received is damaged, defective, or incorrect.
- Non-Returnable Items
For hygiene reasons, the following items cannot be returned or exchanged once opened or used:
Vibrators, dildos, anal toys, masturbators, or any insertable products.
Lingerie, lubricants, or consumable items.
- Return Process
To initiate a return:
Contact our customer support within 7 days of delivery at 03202071602.
Provide your order number, reason for return, and photos (if applicable).
Once approved, return the item using the provided instructions.
After inspection, a replacement or refund will be issued as per eligibility.
Refund Timeline
Refunds (if approved) will be processed within 5–7 business days after we receive the returned item.
Contact Us
For questions, contact us at: